You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that cancellations cannot be processed after your order has entered the shipping phase. To cancel an order, please contact our customer service team immediately after placing your order.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. You must also provide the original receipt or proof of purchase. Items that are damaged, altered, or missing parts for reasons not due to our error are not eligible for return. To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. The exact timing of the refund depends on your payment provider's policies. Please note that shipping costs are non-refundable unless the return is due to our error.
If you haven't received your refund within the expected timeframe, please first check your bank account or credit card statement to ensure the refund hasn't been processed. Some banks or payment providers may take additional time to post the refund to your account. If you still have not received your refund after this period, please contact your bank or payment provider directly, as they may have further information about the status of your refund. If the issue persists, contact our customer service team for assistance, and we will investigate the matter promptly.
If you have any questions about our Return & Refund Policy, please do not hesitate to contact us. Our customer service team is available to assist you with any concerns or inquiries you may have.
Company Name:
Address: 1244 South 4th Street, Louisville, KY
Email: [email protected]
Phone: +1 560 913 8167
