Hey there! We’re ShoetBuy, and we’re not just another online shoe store—we’re a team of shoe enthusiasts who genuinely care about your experience. Ever since our founder, Alex, started this journey from a small garage in Louisville, we’ve made it a point to listen to every single customer. In fact, Alex still personally replies to emails whenever he can. Crazy, right? But that’s how much your voice matters to us.
Got a question, a suggestion, or just want to chat about your latest shoe obsession? We’re all ears. Here’s how you can reach us:
Honestly, we wouldn’t be here without your feedback. Remember that time a customer suggested we add wider sizes? We did it within a month, and now it’s one of our most popular features. So don’t hold back—tell us what’s on your mind. Whether it’s a sizing issue, a design idea, or just a “Hey, love what you’re doing,” we’re here for it.
P.S. If you’re wondering why our response times are sometimes faster than others… well, let’s just say our office dog, Bruno, has a habit of sitting on the keyboard. But we’ll always get back to you!
Quick tip: If you’re reaching out about an order, include your order number. It helps us pull up your details faster—because nobody likes waiting, right?
